Complaints Procedure

The following procedure covers complaints, which relate to any service that the Kerry County Enterprise Board provides directly to the public. It does not cover complaints about related organisations, issues and decisions.

The services of the Enterprise Board include providing business information, advice & referrals, as well as a number of specialist services such as provision of financial assistance packages, training, mentor support and management development services.

How to make a complaint to the Kerry Enterprise Board

a) You may make a complaint by writing, by fax, email, telephone or by appointment in person.

b) Please complete a Complaints Form outlining your complaint as follows:

• Nature of the Complaint
• Service that the complaint relates to
• Fee paid for any service (i.e. training course)
• Name of the Staff Member that you were dealing with or Name of any other official providing a service on behalf of the Board.

c) Please address your complaint to the Chief Executive Officer and state how you would like the Board to follow up your complaint.

The Board can be reached at:

Kerry County Enterprise Board,
County Buildings,
Ratass,
Tralee,
Co. Kerry
Telephone: 066 7183522
Fax: 066 7126712
Email: kerryceb@kerrycoco.ie

What Happens Next?

A reply will be issued within 15 working days of receipt of your complaint. If it is not possible to reply in full within this time (ongoing investigation), the Board will provide an interim response informing you of progress and when a full reply will be issued.

If you are not satisfied with this response, you can ask for your complaint to be referred to the Chairperson of Kerry County Enterprise Board Ltd.

Kerry County Enterprise Board is a limited company. It is nevertheless answerable to and funded by the Department of Enterprise, Trade and Employment. Should you be of the opinion that your complaint cannot be dealt with at Enterprise Board Level or it relates to National Enterprise Policy, you should contact;

The Department of Enterprise, Trade and Employment
Department of Enterprise, Trade and Employment, Kildare Street, Dublin 2.